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Managing Personalities and Conflict (4-hour training) The learning objectives for this session are listed below.

Identify the role personalities and bias play in conflict.
Explain the difference between implicit and explicit bias.
Compare and contrast the four most recent generational groups as it relates to how they respond to/manage conflict.
Explain the importance of clear goals and purposes.
Recall at least two factors that can impact the outcomes of conflict.
Describe at least three problem/non-productive behaviors and the related management techniques.
Summarize at least two actions that promote success when managing personalities and conflict